At Greatcaps, your pride is our pinnacle priority. If you're now no longer absolutely satisfied together with your purchase, we're right here to help with returns and refunds. Please examine the information below to comprehend our manner for exceptional scenarios.

1. Return Eligibility

1.1 Applicable time:

• You can request to exchange/go back inside 07 days from the date of receipt.
  

1.2 Product condition:

• The hat should be intact, unused, without any symptoms or signs of being washed, dirty, or having an atypical smell.
  
• The hat should nonetheless have the authentic tags, packaging, and stickers as when it was first purchased.
  

1.3 The following instances do now no longer observe for exchange/go back:

• The hat has been used, has misplaced its tag, or is broken because of consumer error.
  
• The motive for exchange/going back is unclear, such as "don't love it anymore" or "changed my mind" if the product isn't defective.
  

2. How to Request a Return

To provoke a go-back, please contact our customer support at support@greatcaps.store together along with your order quantity and motive for the go-back. We will offer you commands and a go-back delivery label, if applicable.

Once we acquire your go-back request, you may want to deliver the object again to us using the supplied label within 7 days of approval.

3. Return Process for Different Scenarios

Damaged or Defective Products:

• If you obtain a product that is damaged, faulty, or broken, please e-mail us without delay at support@greatcaps.store with snapshots of the issue. We will set up for an alternative or a complete refund, along with delivery charges.
  
• Wrong Item Received:
  In the case wherein you obtain the incorrect product, contact us right away, and we can cover the delivery charges for returning the object and ship you the precise product promptly.
  
• Undelivered Products:
  If your order does now no longer arrive in the predicted transport window, please notify us. We will song the cargo and provide a solution, along with an alternative or refund if the package deal is shown to be lost.
  
• Order Cancellation After Purchase:
  If you want to cancel your order after it's been positioned, however earlier than it ships, you could request a complete refund. Please be aware that after the object has been shipped, the order can not be canceled, and you may want to observe the go-back process.
  

4. Refund Process

Refunds can be processed as soon as the lower back object has been acquired and inspected. The refund can be issued in your unique fee method, and you may obtain an affirmation e-mail as soon as the refund has been completed.

• For faulty, damaged, or wrong items: full refund, along with delivery charges.
• For all different returns (alternate of mind, incorrect length, etc.): The fee for go-back delivery can be deducted out of your refund except when it's our fault (faulty or wrong items).
  
• Order cancellations (earlier than delivery): Full refund within 5-7 commercial enterprise days.
  
• Please permit 5-10 commercial enterprise days for the refund to appear in your account, depending on your fee method.
  

5. Exchanges

We presently do not now provide direct exchanges. If you would really like an exceptional length, color, or product, please go back to the unique object and place a brand new order.

6. Return Shipping Costs

For faulty, damaged, or wrong items, go back delivery can be blanketed via the means of Greatcaps.
For returns because of length or change of mind, the go-back delivery fee can be the duty of the customer.

7. Contact Us

If you've got any questions concerning our Returns & Refunds Policy, don't hesitate to get in touch:

Email: support@greatcaps.store

We're dedicated to making sure you've got an outstanding buying experience with GreatCaps, and we'll do the whole thing we can to solve any issues.